We strive to process all orders as quickly as possible to ensure prompt delivery. Therefore, you may cancel your order within 24 hours of placement without incurring any fees.
If you wish to cancel your order after the initial 24 hours, a restocking fee of 15% plus return shipping costs, estimated at $2.25 per pound, may apply.
Should you cancel, return, or exchange part of an order that included a package discount, the package discount will be forfeited, and your refund will reflect the reduced amount after the discount is removed.
For orders containing backordered items, if you opt to wait for these items, we will secure the products with the manufacturer. This will classify your order as a "special order," which cannot be cancelled.
To cancel an order, please contact us. Once your cancellation is processed, your order status will update to "cancelled," and you will receive a confirmation email. Keep this email as proof of your cancellation. If you do not receive a confirmation email or if your order status does not reflect the cancellation, your order has not been successfully cancelled.