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While we make every effort to satisfy all our customers, delivery charges will occur if merchandise is returned not due to the fault of Bergen Furniture & Design. Rejected deliveries for reasons other than visible damage are considered to be non-defective returns. No returns are allowed on non-defective items. There will be charges for delivery, pick-up, and restocking fees. We do not take returns for comfortability or personal criteria. If the merchandise ordered by you is not received by the promised date, Bergen Furniture & Design must offer you the choice of
Canceling the order with a prompt full refund of any payments that you have made, or
Accepting delivery at a specified later date. Bergen Furniture & Design and its employees will not be responsible for damages that occurred in times of hardship deliveries and requests for removal or moving existing furniture or property within the home. It may only be done with the customer's permission and sole responsibility will remain with the homeowner. This will release Bergen Furniture & Design and its employees of any further claim or risk.
All items with a delivery time greater than 10-15 business days are considered a “special order” item and are non-cancelable once an order has been submitted to us.